Question 1

Save your Magic Link carefully

Accepted Answer

After your booking, you will receive a personal Magic Link by email to your Customer Portal. There you will find your e-tickets, invoices and all current information about your journey.
Please save this link carefully and keep it until the end of your trip.

Question 2

Have your ticket ready when boarding

Accepted Answer

Your e-ticket must be shown when boarding the shuttle bus and will be scanned by the driver or boarding staff.

Question 3

Photograph your bus number & save its location

Accepted Answer

After arriving at the Red Bull Ring, be sure to photograph your bus and the bus number (sign at the front of the vehicle). Also save your bus location on your smartphone (e.g. via Google Maps or Apple Maps).
Since your return journey is on the same bus and boarding generally takes place at the same location where you were dropped off, this makes it much easier to find your bus again after the event ends.

Question 4

Arrive on time for your return journey

Accepted Answer

Out of consideration for other passengers, drivers cannot wait for late travellers. Please arrive at your bus in good time.
If you miss your return journey, there is no entitlement to alternative transport or a refund of the ticket price.

Question 5

Expect traffic delays

Accepted Answer

Major motorsport events are among the largest sporting events in Austria. Around the Red Bull Ring, increased traffic, congestion, road closures and delays are to be expected.
Please allow sufficient time and factor possible waiting times into your travel planning.

Question 6

What is the Customer Portal?

Accepted Answer

The Customer Portal is your personal area for everything related to your booking.
There you will find:
your e-tickets
current departure times
bus number and boarding location information
important travel updates
live updates when changes occur
your invoice and booking documents

Question 7

How do I access the Customer Portal?

Accepted Answer

After a successful booking, you will automatically receive an email with your personal Magic Link.
This link allows you to access your Customer Portal securely at any time – no password required.

Question 8

Will I be notified of changes?

Accepted Answer

Yes. For important changes to your journey, we will also notify you by email.
Regardless, we recommend checking your personal Customer Portal regularly, as it always contains the most up-to-date information about your booking.

Question 9

May I share my Magic Link?

Accepted Answer

Your Magic Link is personalised and provides access to your booking data, e-tickets, invoices and other travel-related information.
Please do not share the link with unauthorised third parties and keep it confidential.

Question 10

Which information is binding?

Accepted Answer

The information currently published in the Customer Portal is always authoritative.

Question 11

How do I receive my ticket?

Accepted Answer

After a successful booking, you will automatically receive an email with your personal Magic Link.
This link takes you directly to your personal Customer Portal, where your e-tickets are always available for download.

Question 12

Do I need to print my ticket?

Accepted Answer

No. Your e-ticket can be shown directly on your smartphone.

Question 13

Do I need to show my ticket when boarding?

Accepted Answer

Yes. Your valid e-ticket must be shown when boarding the shuttle bus.
The ticket is scanned at boarding. Please have your ticket ready when you board.

Question 14

Where can I find my invoice?

Accepted Answer

After a successful booking, your invoice is available for download directly in your personal Customer Portal.

Question 15

I am travelling with a larger group. Are group offers available?

Accepted Answer

Yes. We are happy to create individual offers for larger groups.
Please send us a request by email to support@stage-shuttle.com and include as much of the following information as possible:
number of travellers
desired event day(s)
preferred boarding location
contact person and contact details
special requirements or requests

Question 16

Can we sit together?

Accepted Answer

We do not assign fixed seats. Each passenger is allocated to a specific shuttle bus with free choice of seats.
If you want to guarantee travelling on the same bus as friends or family members, we recommend booking all tickets together in a single booking.

Question 17

We booked separately. Can we still travel together?

Accepted Answer

If several bookings belong together, please contact us by email as early as possible and provide the relevant booking references.
We will try to allocate travellers to the same bus. However, this cannot be guaranteed and there is no legal entitlement.

Question 18

Is there a child discount?

Accepted Answer

Yes. Children up to 15 years of age (the child must not yet have turned 15 on the event day) receive a 50 % discount on the regular bus fare.
Please note that the child discount must be applied at the time of booking. Retroactive discounts or refunds cannot be granted.

Question 19

Is there a discount for multi-day bookings?

Accepted Answer

Yes. When booking several event days in a single booking, discounted prices or volume discounts may be offered.
The discount can only be applied during the original booking process. Subsequent price adjustments or refunds are not possible.

Question 20

Can I cancel my booking?

Accepted Answer

No. Cancellations are generally not possible. There is no entitlement to a refund of the fare.

Question 21

Can I rebook my booking?

Accepted Answer

Rebookings are possible for a processing fee of € 20.00 per order.
Please note that rebookings depend on available capacity and cannot be guaranteed. There is no legal entitlement to a rebooking.

Question 22

Can I transfer my ticket to another person?

Accepted Answer

Yes. Shuttle tickets can be transferred to another person.
Please make sure to forward both the e-ticket and the associated Magic Link to the new traveller. Only then can they access current information, changes and travel documents.

Question 23

Can the stored customer data be changed?

Accepted Answer

Yes. On request, we can update the stored customer data.
Please contact our support by email and provide your booking reference and the new customer details.

Question 24

Can I book only the outbound or only the return journey?

Accepted Answer

No. Our shuttle tickets are generally offered only as round trips.

Question 25

Are one-way tickets offered?

Accepted Answer

As a rule, we do not offer one-way tickets.
However, we reserve the right to release individual remaining seats as one-way tickets a few days before the event. Whether and to what extent such seats are made available depends on the occupancy of the respective shuttle connections.
There is no entitlement to the availability of one-way tickets.

Question 26

Can I board at a different stop along the route?

Accepted Answer

No. Boarding is generally only possible at the booked boarding location.

Question 27

How early should I be at the boarding location?

Accepted Answer

Please be at your booked boarding location at least 5 minutes before the scheduled departure time.
Out of consideration for other passengers, our buses cannot wait for late travellers.

Question 28

Is the event admission ticket included in the shuttle price?

Accepted Answer

No. The event ticket is not included in the shuttle price and must be purchased separately.

Question 29

Where is the bus parking area at the Red Bull Ring?

Accepted Answer

The bus parking areas are located directly at or in very close proximity to the Red Bull Ring.
The specific allocation is made on site by police and security staff.

Question 30

How far is the walk from the bus parking area to the venue?

Accepted Answer

Depending on the assigned bus parking area, the walking distance may vary. Please allow sufficient time.

Question 31

Why do shuttle buses sometimes depart very early?

Accepted Answer

Our departure times are planned so that buses arrive at the venue before the largest crowds of visitors.

Question 32

Which bus do I use for the return journey?

Accepted Answer

Your return journey is generally on the same bus that brought you to the Red Bull Ring.
Please be sure to note your bus number and the location of your bus after arrival.

Question 33

What should I definitely do after arriving at the Red Bull Ring?

Accepted Answer

We strongly recommend:
Photograph your shuttle bus.
Photograph the bus number or sign at the front of the vehicle.
Save your bus location on your smartphone (e.g. via Google Maps or Apple Maps).
This makes it much easier to find your bus again after the event ends.

Question 34

Can I leave personal belongings on the bus?

Accepted Answer

Yes. Personal belongings may remain on the bus during the event at your own risk.
However, please note that access to the bus during the event cannot be guaranteed. Plan accordingly and take everything with you that you need during your visit.

Question 35

Where do I board for the return journey?

Accepted Answer

Boarding for the return journey generally takes place at the same location where your bus dropped you off after arrival.
For this reason, we strongly recommend saving or photographing your bus location immediately after arrival.

Question 36

I did not use the outbound journey. How do I find my bus for the return journey?

Accepted Answer

If you did not use the outbound journey and therefore do not know where your bus is located, please contact the on-site Bus Info Point in good time.
Our staff will help you locate your assigned bus.

Question 37

When should I ask for my bus location?

Accepted Answer

We strongly recommend asking for your bus location at the Bus Info Point before the event begins or during the event.
After the event ends, the bus parking areas and Bus Info Point are typically very busy. If you already know your bus location, you can head straight there after the event and avoid unnecessary delays.

Question 38

When do shuttle buses depart from the Red Bull Ring?

Accepted Answer

Return departure times are based on the official event programme.
If the end of the event or the event programme is rescheduled, return departure times may be adjusted accordingly.
You will find the latest information in the Customer Portal.

Question 39

What happens if I cannot find my bus in time?

Accepted Answer

Please allow sufficient time for the walk back to the bus parking area.
Drivers are not obliged to wait for late passengers. If the bus departs at the scheduled time and you have not yet reached the vehicle, there is no entitlement to alternative transport or a refund of the ticket price.

Question 40

What happens in case of congestion or delays?

Accepted Answer

Major motorsport events are among the largest sporting events in Austria. Around the Red Bull Ring, increased traffic, congestion, road closures, accidents, weather events and official measures are to be expected.
Departure, arrival and journey times should therefore be understood as indicative and cannot be guaranteed.
Delays do not entitle you to a refund of the ticket price.

Question 41

I use the on-site handicap shuttle. Is there anything I should know?

Accepted Answer

Yes.
Please note that handicap shuttles, especially after the event ends, may operate with restrictions or delays due to high visitor numbers.
We therefore recommend allowing sufficient time for the return journey to the bus parking area and setting off for your shuttle bus early.
Even if the handicap shuttle is delayed, there is no entitlement to a later departure, alternative transport or a refund of the ticket price.

Question 42

How can I reach customer service?

Accepted Answer

We recommend contacting us by email, as we can process enquiries fastest and most efficiently this way.
Email support (recommended contact method)
Monday to Friday, 08:00 to 18:00 (CET)
Email:
support@stage-shuttle.com
Phone support
Monday to Friday, 10:00 to 15:00 (CET)
Phone:
+43 (0)1 928 44 900

Question 43

Is there an emergency hotline during the event?

Accepted Answer

Yes.
On event days, we are available for urgent emergencies outside our regular business hours.
The emergency number will be published in the Customer Portal in good time before the event and may also be communicated by email.

Question 44

What information should I provide when making an enquiry?

Accepted Answer

Please provide as much of the following information as possible:
booking reference
name of the traveller
travel date
boarding location
description of your request
This helps us process your enquiry much faster.

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